A lot of software packages are available off-the-shelf or in-the-cloud. These software packages provide specific functionalities, and may be appropriate for achieving certain well defined tasks, such as word processing or general ledger. However, for some businesses, these packages are really not enough to operate their core business at optimal efficiency. This is why companies consider creating their own custom software instead.

Often business owners won’t truly understand the benefits of custom software until they're using the system every day and seeing the productivity increases first-hand. It's important to remember that when it comes to off-the-shelf solutions or cloud-based software products, there truly is no one-size-fits-all solution. Each business will have specialised needs that need to be addressed in order to have the company running as smoothly as possible, and unfortunately, without building tailor made software solution, these needs will simply go unmet.

Before looking for the right software solution to support your business process, it is important to outline what your business processes are. By mapping out the steps involved and by identifying who does what, you will create a clear case for your requirements. It may then become apparent where processes could be improved or enhanced with technology. Then it's time to go shopping.