Software Support

We have a range of software support options, and many clients who have worked with us on other projects continue to come to us for ongoing software support. This allows their own IT staff to focus on customer-centric tasks. Our software support services are easily scalable, so you can increase and decrease your support levels based on your goals. We can not only support software systems build by our own team at Intergy, but also by others (usually after conducting a quick software audit to check structure and coding standards, etc).

How it Works

We integrate into your business, ensuring that all your systems are working well together, and we provide an immediate response in the event of any issues or problems. You can customise the level of support you receive, depending on your unique needs. However, we recommend starting with a monthly maintenance package.

Maintenance

Checking for any errors in your application logs. Deleting your old logs, which increases your hard drive space. Ensuring your disk space is able to cope with growth. Checking that all 3rd party apps are integrating well, without any connectivity or processing errors.

Support

Checking your database backups. Checking the health of your database. Ensuring that all scheduled jobs are running without errors. Checking the health of your web server and log files.